Privacy Policy
Effective 30 August 2026
Introduction
Shuttle Technologies (Pty) Ltd ("Shuttle", "we", "us") operates the Shuttle rider and driver apps that connect riders with verified drivers in the Vaal. This policy explains how we collect, use, share and protect your personal information, and follows the Protection of Personal Information Act 4 of 2013 (POPIA).
What we collect
- Account information — name, phone number, email address and the password you set. Drivers also submit an ID document, driver's licence, vehicle licence, roadworthy certificate, police clearance and insurance details.
- Trip and location data — pickup, stops and drop-off addresses, date and time, route, fare and your live GPS position while a trip is active.
- Preferences — ride preferences such as quiet ride, music, air conditioning, extra luggage and the Women Safety Option.
- Device data — device and browser type, IP address and push notification tokens.
- Support and safety records — support chats, unsafe behaviour reports, SOS alerts and the emergency contacts you add.
Why we collect it and our legal basis
We use your information to provide the service (matching you with a driver, calculating fares, showing live tracking), to keep riders and drivers safe, to comply with legal obligations, and for our legitimate interest in preventing fraud and improving the app. Marketing messages, push notifications and trip sharing with your emergency contacts happen only with your consent, which you can withdraw at any time.
Location during trips
We track location only while a trip is active or while an SOS alert is open. Tracking stops when the trip ends or is cancelled. We do not build a continuous history of your movements outside trips.
Who we share it with
- Your driver — your name, pickup and drop-off details and phone number, so the trip can be completed.
- Emergency contacts you nominate — a live tracking link when you share a trip or press SOS.
- Law enforcement and regulators — when required by law or to protect someone's safety.
- Service providers — mapping, hosting, notification and support tools that are contractually bound to protect your data.
We do not sell your personal information.
How long we keep it
Account details are kept while your account is active and for up to 12 months afterwards for tax and legal purposes. Trip, safety and support records are kept for up to 24 months to support disputes and safety investigations, then deleted or anonymised.
Security
Data is encrypted in transit, driver documents are stored in private storage, and access is limited by role so riders, drivers and admins only see their own records. See the Security tab for detail.
Your rights
Under POPIA you may ask us for a copy of your information, correct or delete it, object to processing, or withdraw consent. Contact us in the app or by email and we will respond within a reasonable time. You may also complain to the Information Regulator of South Africa.
Children
Shuttle is not for under-18s. We do not knowingly collect information from children.
Cookies
We use essential cookies and local storage to keep you signed in and to run safety features. Preference and analytics cookies are used only if you accept them in the cookie banner. You can change your choice at any time using the Cookie settings link.
Contact us
Shuttle Technologies (Pty) Ltd, Vanderbijlpark, Gauteng. Reach us through in-app support for any privacy question or request.